Frequently Asked Questions

If you would like to make an appointment, please call our office at (302) 722-6550 or submit a request on our website. Patients will receive a reminder call the business day prior to the appointment. If you are unable to keep your appointment, please notify our office as soon as possible to avoid a cancellation/no show fee. Timely cancellation of your appointment will allow us to offer the time to another patient.

New patients are asked to come in 15 minutes before their scheduled appointment to fill out paperwork.

Patient paperwork is also here on the website to print and bring with you to your appointment.

  • Medication: Please bring in all medications themselves or a list that includes the medication name, milligram and how often the medication is taken.
  • Insurance: Bring your current Insurance card(s) to each appointment.
  • ID: Bring your current state ID or driver’s license to each appointment.
Preventive Primary Care participates with all major insurance plans including Medicare and DE Medicaid. Any questions you may have regarding your insurance benefits should be directed to your insurance company.
Your medical records are protected by the Health Insurance Portability and Accountability Act (HIPAA). This means you have the right to request that we restrict how your Protected Health Information (PHI) is used or disclosed. According to HIPAA guidelines, you must sign a release of information form before we can release your medical records. Our fee for copying medical records is: A $10 processing fee plus $0.50 per page (up to 50 pages). Additional pages (after 50) are $0.25 plus postage. We require a one week notice to process your request.
It is the policy of Preventative Primary Care that payment is due at the time services are rendered. You are responsible for your co-payment, deductible and co-insurance obligations.
Please contact us for all referral requests. Please allow 5 days for all referral requests.