FAQ

Frequently Asked Questions

To make an appointment, call us at (302) 722-6550 or fill out this form. We’ll call to remind you the day before. Need to cancel? Let us know early so we can offer the spot to someone else.

New patients are asked to come in 15 minutes before their scheduled appointment to fill out paperwork.

Patient paperwork is also here on the website to print and bring with you to your appointment.

  • Medication: Please bring in all medications themselves or a list that includes the medication name, dosage and how often the medication is taken.
  • Insurance: Bring your current Insurance card(s) to each appointment.
  • ID: Bring your current state ID or driver’s license to each appointment.

Preventive Primary Care participates with all major insurance plans including Medicare and DE Medicaid. Any questions you may have regarding your insurance benefits should be directed to your insurance company.

You can request a copy of your medical records at any time. To do so, you’ll need to sign a release form. We ask for one week’s notice to process your request.

Fees:

  • $10 processing fee
  • $0.50 per page (up to 50 pages)
  • $0.25 per page after 50 pages
  • Postage costs may apply

Your information is protected by HIPAA, and we take your privacy seriously.

Payment is due at the time of your appointment. This includes co-pays, deductibles, and any co-insurance amounts.

When you miss an appointment, arrive late, or cancel without enough notice, it prevents another patient from getting the care they need. It also leaves a gap in our schedule and affects how we use our time and resources.

We reserve time just for you. If you need to cancel or reschedule, please give us at least 48 hours’ notice. This allows us to offer the spot to another patient.

Late cancellations (less than 48 hours), no-shows, or arriving more than 15 minutes late will result in a fee, as outlined below.

Office visit/established patient – $50
Office visit/new patient – $75

Fees are not covered by insurance and will be billed directly to you.

Need a referral? Please call our office. We kindly ask that you allow 5 business days for processing.