Frequently Asked Questions

If you would like to make an appointment, please call our office at (302) 722-6550 or submit a request on our website. Patients will receive a reminder call the business day prior to the appointment. If you are unable to keep your appointment, please notify our office as soon as possible to avoid a cancellation/no show fee. Timely cancellation of your appointment will allow us to offer the time to another patient.

New patients are asked to come in 15 minutes before their scheduled appointment to fill out paperwork.

Patient paperwork is also here on the website to print and bring with you to your appointment.

  • Medication: Please bring in all medications themselves or a list that includes the medication name, milligram and how often the medication is taken.
  • Insurance: Bring your current Insurance card(s) to each appointment.
  • ID: Bring your current state ID or driver’s license to each appointment.
Preventive Primary Care participates with all major insurance plans including Medicare and DE Medicaid. Any questions you may have regarding your insurance benefits should be directed to your insurance company.
Your medical records are protected by the Health Insurance Portability and Accountability Act (HIPAA). This means you have the right to request that we restrict how your Protected Health Information (PHI) is used or disclosed. According to HIPAA guidelines, you must sign a release of information form before we can release your medical records. Our fee for copying medical records is: A $10 processing fee plus $0.50 per page (up to 50 pages). Additional pages (after 50) are $0.25 plus postage. We require a one week notice to process your request.
It is the policy of Preventative Primary Care that payment is due at the time services are rendered. You are responsible for your co-payment, deductible and co-insurance obligations.

Primary Preventative Care is committed to providing exceptional care for all of our patients, including scheduling availability and timely appointments. Our policy is established to best serve everyone.

When you cancel an appointment without giving proper notice, or you arrive late, or you do not show up, you prevent someone else from being seen and receiving proper care. Additionally, these occurrences result in unforeseen openings in our patient schedule, leading to the squandering of our valuable time and resources invested in expert medical personnel and cutting-edge diagnostic equipment.

Our office reserves time for you in good faith. Please extend the courtesy by contacting us at least 48 hours prior to your appointment time if you need to cancel or reschedule. Cancellations after the 48-hour cut-off, or no-shows, or arriving more than 15 minutes late for your scheduled appointment will result in a fee, as follows:

Office visit/established patient – $50
Office visit/new patient – $75

Fees are not covered by insurance and will be billed directly to you.

Please contact us for all referral requests. Please allow 5 days for all referral requests.